Common questions about in-home care
Can I make changes to the schedule if I have an appointment?
Yes but we ask for as much notice as possible in consideration of the caregiver.
What hours and days are your caregivers available?
7 Days a week, 24 hours a day.
Do I have to sign a contract or keep services for a specific period of time?
A contract is signed that specifies your rights, the services to be provided, a tentative schedule and applicable rates. There is no set time or financial commitment and it can be modified at any time. You will not be held to any service commitment.
How am I billed?
Billing is collected twice a month, either by check or credit card.
How are your caregivers screened?
Is there a minimum number of hours or service that I must commit to?
If I am securing services for a family member, can you provide updates on their care and progress?
How does companion support compare to assisted living or adult day care?
How will you find the right caregiver for our family?
Can your caregiver provide medical and home nursing services?
How do I know this is the right service for my loved one?
What happens if our caregiver gets sick and can’t come that day?
What do I do if I don’t like my caregiver?
Will we have the same caregiver every time?
What do you mean by “light housekeeping”?
Are caregivers able to handle bathing and dressing?
While caretakers cannot fulfil these duties, we have several CNAs on staff to handle cases with such needs.
What happens if our loved one goes into the hospital?
We can continue to provide the care relationship in the hospital or simple help with the transition home and aftercare.
"Consistent and reliable care, trustworthy employees, and an unb"elievable willingness to go the extra mile. In other home care providers you might get one of these qualities, with your team’s operation you receive all and then some. You have given us a gift much larger than simply peace of mind."
"I couldn't have done without this caregiver. My mother thrived much longer than expected. I owe much of this for not only the level of care but also the agency knowing my needs. I would highly recommend Your Own Home to others."
"As the Alzheimer’s disease began to take its toll on both of our parents, you and your staff treated both our mom and dad with respect, kindness, compassion and the capabilities needed to help us care for them. You are your staff are the best."
-The Johnson Family
"Our parents receive the caregivers undivided attention; their meals are catered to their specific needs; their home is kept tidy and they are able to stay in their own home. Knowing that they are being well cared for in a safe, familiar environment has made this transition so much easier for all of us. Thank you Your Own Home. You have become a vital part of our family.
Your Own Home, LLC is a Wilmington, DE-based company servicing New Castle County, DE. We have been in business since 2004 and strive to provide an alternative for seniors that allows them to age in their homes. While Your Own Home, LLC is an independently owned and managed business, it is a part of a larger national network called Companion Connection Senior Care which is a national membership organization of non-medical home care agencies. All members have access to recognized experts in the field of home care, as well as the most current educational resources.
The owner of the organization, Gina Deney, began this business as a result of her own experience trying to manage the care of her aging parents while living states away.
“I quickly came to the realization that there is a huge gap today in living options for seniors. Many are still in good health and want to remain independent yet are beginning to need more support and care as they age. What compounds the situation is that we don’t plan ahead, but first deal with this situation at a time of crisis. I feel strongly that this is a generation that has made major contributions to our society and they have earned the right to age with dignity. “